Shipping

When you order products from Arturo & Anise you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply superb right to your door. Please check the information below to review our shipping policies.

Please check all addresses carefully. Arturo & Anise guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.

Shipping Options

All items are shipped from our fulfillment center in Houston ,TX, our wine warehouse in Napa, California, or directly from our purveyors. We strive to ship orders within 24 hours of being placed. Delays may occur due to weather, availability or other circumstances. The shipping process for each location is as follows:

For items shipped from our fulfillment center:

For ground shipping, orders placed by Friday at 3:00 p.m. CST will ship that day. Orders shipping via ground shipping will arrive within 5 – 10 business days.

For overnight delivery (both regular and early a.m.), orders placed by Thursday at 3:30 p.m. CST will ship that day. Orders placed after that will ship the following Monday.

For overnight delivery on Friday, customers can choose Saturday delivery for orders placed by Friday at 3:30 p.m. CST.

UPS requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.

Orders containing perishables, placed between 3:00 p.m. CST Thursday and 3:00 p.m. CST Monday, will ship on Monday if a Saturday delivery is not chosen.

Perishables
Please note that all perishable items are automatically shipped NEXT DAY (next business day) to ensure your product arrives in superb condition. All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with dry ice or ice packs and placed in an insulated container for shipment.

Delivery
We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.

Saturday Delivery
This service is available in limited areas for an additional fee.

Specify Future Shipment Date
If you would like to specify future shipping dates to reserve your selections now, please choose your arrival date in the checkout process online or call Customer Care at 800.221.7714.

Shipping Holidays

Arturo& Anise and its carriers will not ship or deliver on the following days:

New Year’s Eve – Only Air packages will be delivered
New Year’s Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:
Martin Luther King, Jr. Day
Columbus Day
Veterans’ Day

For Fresh & Seasonal orders:

Orders placed after 11:00 a.m. CST on Mondays will ship on Tuesdays.

Orders placed after 11:00 a.m. CST on Tuesdays will ship on Wednesdays.

Orders placed after 11:00 a.m. EST on Wednesdays will ship on Mondays.

A credit card is required to place wine or spirit orders shipping by a third party shipper.

UPS requires a signature for delivery to an apartment

All items are shipped from either our fulfillment center in Houston, TX our wine warehouse in Napa, California, or directly from our purveyors.

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